Kiwi Can't

After a very early start to catch a plane from Auckland to Melbourne, we find ourselves stuck in a metal tube with wings which can't fly. As we sat there it became apparent that we would miss our onward connecting flight to Hobart. Ironically this is the only time we had a connecting flight!
Air New Zealand's response to our, and others', predicament was to provide us with the use of one mobile 'phone between 5 passengers whilst they fixed and retested the engines. Unfortunately, our Melbourne - Hobart carrier weren't up at 7am to deal with our call so we had to forfeit our tickets.
After arriving at Melbourne airport we then had to re-book new tickets at additional cost to us - not very satisfactory all round! We finally arrived in Tasmania, our final destination, tired, relieved and somewhat later than expected.